Ordering

Ordering from Choklet is easy and secure. Simply browse our website and find the items you wish to purchase. Indicate the quantity of each item and click the 'Add to basket' button. When you have completed your selection, click on ‘Go to Checkout’. You will then be shown a review of your shopping basket and asked to insert any promotional code you may have. Continue and you will then be asked to complete your address details and then payment details to finalise your order.

We accept most major credit/debit cards via our chosen payment system, Sagepay. Your card numbers are completely secure as they are encrypted when the order is placed and only decrypted on arrival at Sagepay. They are not held in clear text on any website. Payment will be taken prior to dispatch of your goods.

Postage & packing charges

For all orders we charge a fixed fee of £3.95.
Should you request separate delivery of any items, this will incur an additional delivery charge for each parcel dispatched.

Delivery

Currently we are only able to deliver items within the UK.

We aim to dispatch your order within 4 to 6 days, sometimes earlier during quiet periods, but please bear in mind that we make to order, so larger orders may take slightly longer. We will send you a second email confirming dispatch of your order and the postal method used. Larger/heavy orders will be sent by courier so will require a signature on delivery, so kindly ensure someone will be available to accept and sign for the order (We will notify you if the parcel needs signing for on delivery). We will deliver to the address you enter at checkout and we accept no liability for late or failed delivery if the quoted address is incorrect.

If you have ordered more than one item we will endeavor to dispatch all items at the same time. If there is a delay with some items, we will notify you. You may request separate delivery of items but this will incur an additional delivery charge for each parcel dispatched.

We reserve the right not to arrange deliveries during exceptionally hot weather, as we have no control over temperature whilst your chocolates are in transit and cannot accept responsibility for heat damaged or melted products. We will of course advise you if there is likely to be a delay in your delivery.

Stock Availability

All our chocolates are handmade to order. We always endeavour to keep adequate supplies of ingredients in stock at all times however, there may be times when we are waiting for our ingredient stocks to be replenished. We will advise you of any product that is temporarily out of stock and an estimated date for delivery. If there are any items, which cannot be delivered to you within 7 days of accepting your order, we will contact you by email to advise an expected delivery date. If this date is not acceptable to you, you may of course cancel your order for such items and receive a full refund. Generally though, any item knowingly out of stock will be removed temporarily from the website to avoid customer disappointment.

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Ordering