FAQ/T&C

 

How safe is shopping on Choklet's website?

Choklet uses Paypal.

Will I get an order confirmation?

We will send you a confirmation email detailing the exact order received soon after your order has been placed. If you haven't received a confirmation email within 48 hours of placing your order then please send us an email.

How much are your postage costs?

We charge a banded postage fee for all UK deliveries.  Orders sent via Royal Mail 1st Class post: for orders up to £25 we charge £3.95, up to £100 we charge £4.95 and up to £150 we charge £5.95.  All orders over £150 postage is free.  You also have the option of Royal Mail Recorded Signed For service if you would like proof of delivery of your item without paying for full tracking.  This will cost an additional £1.00 on the postage rates quoted above.  Should you require full tracking of your order you may opt for courier delivery at a cost of £9.95.  If you have ordered more than one item we will endeavor to dispatch all items at the same time. If there is a delay with some items, we will notify you. You may request separate delivery of items but this will incur an additional delivery charge for each parcel dispatched.

When will my products be delivered?

We aim to dispatch your order within 4 to 6 days, sometimes quicker during quiet periods. Larger orders may take slightly longer.  
Please bear in mind that the chocolates are not always kept in stock and are mainly made to order, for this reason we do not offer a next day delivery service.   We will send you an email confirming the dispatch of your order.  Recorded Signed For/Courier deliveries will require a signature on delivery, so kindly ensure someone will be available to accept and sign for the order.  We will deliver to the address you enter at checkout and we accept no liability for late or failed delivery if the quoted address is incorrect on your order.

We reserve the right not to arrange deliveries of chocolates during exceptionally hot weather as we have no control over temperature whilst your chocolates are in transit and cannot accept responsibility for heat damaged or melted products. We will of course advise you if there is likely to be a delay in your delivery.

What if only part of my order has arrived?

If you have not received your entire order as detailed in the order confirmation email sent to you, email us  quoting your order number and what items you are missing.

Do you keep all items in stock at all times?

Our chocolate products are not always kept in stock as they are mainly made to order.  We always endeavor to keep adequate supplies of our chocolate ingredients in stock at all times however, there may be times when we are waiting for some ingredients to arrive from our suppliers. We will advise you of any product that is temporarily out of stock and an estimated date for delivery. If there are any items, which cannot be delivered to you within 7 days of accepting your order, we will contact you by email to advise an expected delivery date. If this date is not acceptable to you, you may of course cancel your order for such items and receive a full refund. Generally though, any item knowingly out of stock will be removed temporarily from the website to avoid customer disappointment.

Do you deliver or send products outside the United Kingdom?

We are able to deliver to Europe only. Please select the European Delivery option at checkout.

Cost for delivery to Europe is £7.95 for orders up to £25, £10.95 for orders up to £100 and £13.95 for orders up to £150.  Orders over £150 are free.

We are happy to deliver our chocolates anywhere within Europe but please be aware that local restrictions may apply.   Whilst we will endeavour to ensure that your order is delivered in the best possible condition, we cannot be held responsible for the actions of local customs or temperature changes during transit, and so regret that we cannot accept liability if your order is delayed or damaged by heat. By placing your order, you accept that local customs may also apply additional local taxes.
We do not recommend shipping our chocolate products to hot European countries as we have no control over the temperature during transit and upon arrival abroad.  We cannot accept responsibility for melted/damaged products.

Do we deliver to your address?

We deliver to all areas that Royal Mail/Courier Companies offer a service in the UK. 

What if I'm not in when you deliver?

If you are not available when the postman/courier calls they will leave a card at the delivery address confirming that they have tried to deliver your parcel. Follow the instructions on this card to rearrange delivery, or to collect your products as soon as possible.  We accept no liability if your chocolates become unsuitable or damaged as a result of non delivery due to no one being available to sign for the parcel.

If you are unlikely to be at home for delivery we recommend that your chocolates are delivered to an alternative address e.g. work address, where someone will be available to take delivery of them.

What if my order arrives damaged?

We take great care in packaging our products to ensure that they leave us and are received by you in perfect condition. Any damage to your order, which has occurred during transit, must be reported to us immediately on receipt. We will then ask you to return them to us and once received we will issue a full refund or send replacements by return.

What is your cancellation policy?

You may cancel your order at any time prior to receiving our ‘notification of dispatch’ email and receive a full refund. Should your order already have been dispatched you still have the option of receiving a full refund under the Distance Selling Regulations 2000 (see returns section below). Should you wish to cancel your order please email us.

What is your returns policy?

Under the Distance Selling Regulations 2000, you are entitled to cancel your order within 7 days of delivery of your goods. If for any reason you are not entirely satisfied with your purchase, please contact us by email. We will then ask you to return your goods in their original, undamaged packaging for a prompt exchange or refund. The product you return must be in perfect condition and we cannot be responsible for any items that arrive with us damaged in transit. We will consider the overall condition of the product being returned when making a refund. We will refund the price of the item or exchange the product as soon as it is received by us. Refunds will usually take about 7 working days, the speed of the refund will depend on how quickly your debit/credit card company processes the credit.
Regretfully Choklet does not pay the cost of return postage. This is in addition to your statutory rights.

Choklet Terms and Conditions

Our terms and conditions apply to all transactions on the CHOKLET website and are set out below. Please read through these carefully before placing your order. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions before you place an order, please contact us by email.

Our Rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Product Description

Every care has been taken to ensure that product descriptions and specifications are correct at the time when the relevant information was entered onto the system. All weights and measurements given on this website are approximate and intended for general guidance purposes only, although we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error we will advise you about it as soon as possible Also, while colour reproduction is a good representation, a slight variation from the actual products and packaging can occur.

Please also bear in mind that all of our chocolates and cakes are handmade and as such any slight imperfections or variations in size are part of the handmade qualities of the products.

Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

We reserve the right to change descriptions without prior notice to the buyer.

Payment

All prices are quoted as retail in pound sterling and are inclusive of VAT

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, if we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and have already paid for the goods, you will receive a full refund.

Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

Register by providing your real name, phone number, e-mail address, payment details and other requested information

Be over 18 years of age

Stipulate a delivery address in the United Kingdom. Please note that BFPO addresses, PO Box numbers, hotels and accommodation addresses are not acceptable

Security

We take security of purchasing on line very seriously and have taken every precaution to ensure that your personal information is safeguarded. All your personal information is encrypted by a secure server software which protects your confidential data, particularly your credit card from unauthorised use.

Rights of Ownership

All goods shall remain the property of CHOKLET until full and final payment is made. Upon full and final payment legal title of items shall pass to the purchaser.

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.